1. About Ndoyaa Garments

What is Ndoyaa Garments?

Ndoyaa Garments is a Ghanaian fashion and garment manufacturing company based in Accra. We design, manufacture, and sell high-quality African fashion garments, including Ankara dresses, batik shirts, and other traditional and contemporary apparel.

Where is Ndoyaa Garments located?

We are located at No. 4 Kanda Highway, Accra, Ghana, and operate both locally and internationally through our online store.

2. Ordering & Products

How do I place an order?

You can place an order directly through our website by selecting your preferred item, choosing the correct size or customization options (if applicable), and completing checkout using our secure payment system.

Do you offer custom-made garments?

Yes, we offer custom-made and personalized garments for selected products. Production timelines for custom items may be longer and will be communicated before order confirmation.

Are your products made in Ghana?

Yes. All our garments are proudly designed and manufactured in Ghana, using locally sourced fabrics where possible.

3. Pricing & Payments

What currency are prices listed in?

All prices on our website are listed in Ghanaian Cedis (GHS) unless otherwise stated.

What payment methods do you accept?

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, etc.)

• Mobile Money (MTN, Vodafone, AirtelTigo)

• Bank Transfers

• Paystack and other secure payment gateways

Is my payment information safe?

Yes. All payments are processed through secure, encrypted third-party payment providers. Ndoyaa Garments does not store your full payment details.

4. Shipping & Delivery

Do you ship across Ghana?

Yes. We deliver to all regions within Ghana.

Do you offer international shipping?

Yes, we ship to selected international destinations. International delivery times and costs vary depending on location.

How long does delivery take?

• Within Ghana: 1–5 business days after dispatch

• International orders: 7–14 business days after dispatch

Please note that delivery times may vary due to courier delays or customs processing.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.

5. Returns & Refunds

What is your return policy?

We accept returns in accordance with our Refund & Returns Policy. Items must meet eligibility requirements and be returned within the stated timeframe.

Can I return custom-made items?

Custom-made or personalized items are generally non-returnable, except in cases where the item is defective or damaged upon delivery.

How long does it take to process a refund?

Approved refunds are processed within 7–10 business days, depending on your payment method.

6. Order Changes & Cancellations

Can I cancel my order?

Orders may be cancelled within 24 hours of placement, provided the item has not been dispatched or entered production (for custom orders).

Can I change my order after placing it?

If you need to make changes, please contact us as soon as possible. Changes may not be possible once processing or production has begun.

7. Sustainability & Social Responsibility

Is Ndoyaa Garments environmentally conscious?

Yes. Sustainability is at the core of our business. We focus on reducing waste, recycling fabric offcuts, and sourcing materials locally to minimize environmental impact.

Do you support community initiatives?

Yes. Through our Corporate Social Responsibility initiatives, we offer training, employment opportunities, and educational support to local and underprivileged communities.

8. Account & Privacy

Do I need an account to place an order?

No. You can place an order as a guest. However, creating an account allows you to track orders and manage your details more easily.

How is my personal information handled?

We take data protection seriously. Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

9. Contact & Support

How can I contact Ndoyaa Garments?

You can reach us using the details below:

Email: info@charismafashiongh.com
Phone: +233 509 963 453
Address: No. 4 Kanda Highway, Accra, Ghana

What are your customer support hours?

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT), excluding public holidays.